What it costs

Listing costs nothing

There is no setup fee, no monthly fee and no fee to publish an event. An event that sells no tickets costs you nothing, and an event that sells out costs you nothing to list. You can leave an event up for months without watching a bill.

Check-ins are included. Staffing a door with four ushers instead of one adds no charge, because the gate is a web page rather than a seat licence.

What a buyer pays

A buyer pays the ticket price plus a processing fee. The checkout shows the two as separate lines, in naira, before any payment is made, so the amount on the button is the amount that leaves their account.

• The fee is a percentage of the ticket price, charged on top of it.
• It is paid by the buyer, not deducted from you: you are credited the full ticket price.
• It is the platform’s charge for collecting and settling the payment.
• A free ticket has no fee at all. There is no payment to collect, so the order is confirmed without a payment step and the buyer is charged nothing.
• A cash or transfer sale recorded at the door has no fee either. The fee pays for collecting a card payment, and a sale at the gate collects nothing, so the buyer pays the ticket price and you are credited the ticket price.

Why the checkout prints the fee, not this page

The processing rate is a platform setting rather than a constant in this page, and the app cannot read it: the number is computed where the order is created. There is no single figure to quote anyway, because the fee can be capped per order, so the same rate produces a different amount on a cheap ticket and an expensive one. A page quoting one could be wrong the day the platform changed it, and a pricing page quoting a fee you are not charged is worse than one that sends you to the amount you will actually see. The checkout is the authoritative number, and it is the same for every buyer of that ticket.

The withdrawal fee and the two refund fees above are the platform’s standard rates. They are shown as amounts, not percentages, on the screen that charges them: the withdraw screen before you confirm, and the claim page before the buyer submits. What those screens state is what is taken.

What is never charged

• Publishing an event, or leaving it listed for months.
• Check-ins, however many ushers work the door.
• A free ticket, which has no payment to process.
• A cash or transfer sale recorded at the gate.
• Adding staff to the account, or downloading a month's statement.

Getting paid

Ticket sales settle into your wallet as orders are paid, and a payout goes to your own bank account from there. A withdrawal is confirmed with your password, or with an authenticator code if your account has one, so a borrowed session cannot empty the wallet.

Sending money out carries its own fee, because the bank transfer costs the same whether it is collecting a payment or paying one: 1% of the amount, at least ₦65 and at most ₦115, taken out of what is sent. On a withdrawal of ₦1,000 you receive ₦935; on ₦100,000 you receive ₦98,885, because the maximum applies. The withdraw screen shows the fee and the amount that will arrive before you confirm, and the payout record keeps both afterwards.

If the platform is configured to hold a chargeback reserve, the withdraw screen shows the amount held and the date it is released before you confirm, and the payout record keeps it afterwards. Nothing is withheld silently.

When the money becomes yours

Ticket money is not withdrawable as it is sold. It settles into the wallet when an order is paid, but it releases for withdrawal a few days after the event ends (three days by default). The reason is the buyer’s: if an event is cancelled, every buyer has to be paid back, and that is only possible while the money is still with Tickus rather than in a personal bank account in the week before the event.

It is not a hidden hold. The wallet shows how much is withdrawable now, how much is waiting, and the date the waiting amount releases, and a request above that amount is refused with the date rather than with a generic error. Money added as a float top-up or a manual credit is not ticket money and is available immediately. Where the platform allows a share of an event’s sales to be released before it happens, the wallet is where that shows up.

Refunds

A refund returns the ticket price. The processing fee is not returned, because it was charged to collect and settle the payment that is now being reversed. The bank transfer that sends the money back carries a fee of its own, which comes out of the refund. Which of two applies depends on what was cancelled:

• The organizer cancels the event. A flat ₦15 per refund, which is what the transfer itself costs. It is the same on a ₦500 ticket and a ₦50,000 one, and the claim page shows it before the buyer submits.
• One ticket is refunded on its own. The ordinary money-out fee:1% of the ticket price, at least ₦65 and at most ₦115, taken out of the refund. On a small ticket the minimum is a large share: a ₦500 ticket refunded on its own returns ₦435. Where the fee would be the whole refund, there is no fee at all.

Refunds and cancellations explains who decides a refund, how a cancelled event is claimed, and the 90-day claim window.

Questions about a specific event

If you are pricing a large event, or you need the current rate for a deal sheet, write to support@kuriolabsltd.com and say what you are planning. For how a price is set in the first place, the pricing guide is the longer answer.